Math BlitzSupport
Contact us
Email support@hecano.com. Please include your device model, iOS version and a short description of the issue (a screenshot helps). We aim to reply within two business days.
Frequently asked questions
How does the Daily Challenge work?
Every UTC day (resetting at 00:00 UTC) there is one set of 20 problems, the same for every player. You get one attempt per date: the attempt is recorded when it starts, so quitting ends it. Finish all 20 to earn completion credit, 150 XP and a leaderboard score.
Why did my streak or Daily Challenge reset at a strange time?
Days are counted in UTC, not your local time zone. Streaks advance on your first qualifying game each UTC day. Day seven of a streak grants one streak protection that automatically covers a missed day.
My Game Center scores aren't showing.
Make sure you are signed in to Game Center in Settings > Game Center on your device. Scores are saved locally and retried automatically when you open the app or finish another game. If a leaderboard shows as unavailable, try again later.
Does the timer run when I lock my phone?
In timed modes (Classic, Sprint, Marathon, Focus) the clock keeps running while the device sleeps. Zen and Survival pause automatically when the app goes to the background.
How do I reset my progress?
Open Settings in the app and choose Reset Progress. This clears local records, history, cosmetics and pending reports. Scores already submitted to Game Center remain on Apple's service and can only be managed through Game Center.
Will my progress move to a new device?
Progress is stored locally on your device and is included in your normal device backups (iCloud or Finder). Restoring a backup to a new device restores your progress.
Which devices are supported?
iPhone and iPad running iOS 18.2 or later.